Lead implementation and support teams. Presence in all project life cycles: Analysis, Design, Development, testing, Implementation and maintenance. Registration through the Jira requirements tool, Testing , documentation, implementation and post production support. Definition of customer service processes in offices and virtually through the Qflow application. Training for Technology areas to administer the Qflow tool on Web servers DB...

Implementation and support team leader. Trainer of trainers (clients from the health and banking sectors) Project management at all stages QA testing

• Planning and implementation of software and hardware for each project at a national level. • Contact with suppliers to make quotes and subsequently purchase Hardware and Software products. • Start-up of the projects to national level that are assigned for each client, carry out training for advisors, training area and managers of each office. • Gathering of information, development and configuration of the software that the company offers to its different clients...

Planning in software implementation Project management Presence in the final stage of the project.

Configuration of the LAN network and providing support if necessary. • Responsible for generating reports of the corporate lines contracted with the Movistar operator. • Providing technical support in the office and at customer service points. Movistar. • Quote and approval of computer equipment and cell phones as needed.

Lead the support area