I am in charge of the management of collection accounts, order tracking and clear communication between various departments, ensuring efficiency in the processes and avoiding any unnecessary additional steps. All processes are in English at the back office level and in meetings with members of the company who are Americans

Product trainer and facilitator for customer service agents, with a focus on soft skills and strategies for managing American, Canadian and German customers.

Implementation of 4 new business lines with a headcount of +700 people with a presence in Colombia, Peru, the Dominican Republic and Canada.

Multichannel customer service agent, providing support for registration errors, data verification processes, accompaniment in basic problem solving for a vehicle rental company with a presence inside and outside the US