Liz Yesenia Mesa Garcia
Help Desk Analyst I
Professional profile
Computer Engineer with strong technical background in support , cybersecurity , web development , and crisis management . Skilled in Windows , Linux , networking , Python , Java , and agile methodologies . Advanced English , basic German
Work experience
Provided technical support, managed tickets, resolved hardware, software, and network issues. Operated Azure, Citrix, Active Directory, Office, Cisco IP Phone, VPN, authentication tools. Supported SAP Concur, configured proxy/firewall, and network security.
Major achievementTechnical support, ticket management (Footprints, ServiceNow), hardware/software/network troubleshooting, Azure, Citrix, Active Directory, Cisco IP Phone, VPN, SAP Concur, proxy/firewall config, network security.
Built and deployed websites with React. Automated end-to-end testing with Cypress. Developed front-end components using HTML, CSS, JavaScript.
Major achievementWeb development using React, automated testing with Cypress, front-end with HTML, CSS, JavaScript.
Education experience
Sena | Técnico/Tecnólogo
