Level 2 in the Help Desk area, within my responsibilities are personnel management, reporting, management of the ticket escalation tool, GLPI and creation of Arandas, resolution of problems escalated by Level 1 discharge, medium and low complexity, management of office 365 in the administration, creation, deletion and granting permissions, management of ssh, management of spark. So solving problems in person and teleworking.

Promotion to the position of technician Level 2