Multilingual professional with over three years of experience in BPO, customer support, sales, and international operations. Expert in assertive communication, problem-solving, and KPI compliance in dynamic environments.
Content moderation, feedback, evaluation, training, coaching, and metrics monitoring. Meeting control and special approvals.
Major achievementResponsible for overseeing and optimizing graphic content, ensuring a safe visual environment and excellence in metrics. Part of the quality team, providing feedback and training.
Account management, reservations, and service standards compliance. Responsible for achieving sales and customer satisfaction metrics.
Major achievementManaging transactions and sales processes, responding to customer inquiries, and supporting reservations, achieving high levels of satisfaction and meeting metrics.
Shipment management, customs compliance, documentation, and global delivery reporting.
Major achievementCoordination of international shipments, customer contact, team organization, and compliance with foreign trade regulations.