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Manuel Sanchez

Content Moderator Agent English - Portuguese
Skills
(Self-evaluation)
Languages
English:
  • Speaking
    88%
  • Reading
    88%
  • Writing
    88%
Spanish:
  • Writing
    100%
  • Reading
    100%
  • Speaking
    100%
Portuguese:
  • Writing
    65%
  • Reading
    65%
  • Speaking
    65%
French:
  • Writing
    41%
  • Reading
    41%
  • Speaking
    41%
Italian:
  • Writing
    0%
  • Reading
    0%
  • Speaking
    0%
Professional profile

Multilingual professional with over three years of experience in BPO, customer support, sales, and international operations. Expert in assertive communication, problem-solving, and KPI compliance in dynamic environments.

Work experience

Content Moderator Agent English - Portuguese
teleperformance | February 2025 - August 2025 (6 months)
Used skills

Content moderation, feedback, evaluation, training, coaching, and metrics monitoring. Meeting control and special approvals.

Major achievement

Responsible for overseeing and optimizing graphic content, ensuring a safe visual environment and excellence in metrics. Part of the quality team, providing feedback and training.

Bilingual Sales Representative - English
travelpass | February 2024 - December 2024 (10 months)
Used skills

Account management, reservations, and service standards compliance. Responsible for achieving sales and customer satisfaction metrics.

Major achievement

Managing transactions and sales processes, responding to customer inquiries, and supporting reservations, achieving high levels of satisfaction and meeting metrics.

International Deliveries
chamela s.a.s | January 2022 - February 2023 (1 year 1 month)
Used skills

Shipment management, customs compliance, documentation, and global delivery reporting.

Major achievement

Coordination of international shipments, customer contact, team organization, and compliance with foreign trade regulations.

Education experience
Bachelor 39 s Degree
Politecnico integral colombiano | High School
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