Juan Daniel Murillo Ortiz
IT Infrastructure Leader
Professional profile
Telecommunications engineer with a valid professional card, experience and knowledge in design, implementation, start-up, administration, operation and support of server infrastructure, platforms, applications, storage solutions, connectivity and software, related to CLOUD solutions, information and communications technology projects, network infrastructure, management
Work experience
Lead ICT teams in planning, coordination and execution of support projects, infrastructure and implementation of Digital Transformation projects and Company applications, guaranteeing the operation of the IT Infrastructure.
Major achievementDirect the different areas of the company in the improvement of processes and activities which were leveraged by improvements in the technological resources implemented in a Microsoft 365 ecosystem.
Lead teams for the administration and management of Help Desk Cases, supporting end users remotely or in person.
Major achievementEfficiently manage support staff of approximately 15 people to manage requests for more than 1000 users nationwide
Education experience
Sc-100t00-a - microsoft cybersecurity architect | Technician
