Emily M. López
Tech Support Cross Selling
Professional profile
Dedicated and multilingual Customer Service Representative with over 8 years of experience in facilitating effective communication and delivering exceptional support across diverse industries
Work experience
Tech Support Cross Selling
cox communications | November 2023 - April 2024 (5 months)
Used skills
Promoted products or services, and closed sales by understanding customer needs.
Major achievementAssisted customers with troubleshooting and resolving technical issues.
Csr
netflix | March 2021 - July 2023 (2 years 4 months)
Used skills
Focused on enhancing customer satisfaction and fostering positive client relationships.
Major achievementResolved customer issues and provided information about products or services.
Volunteer
iyf ngo | August 2022 - October 2022 (2 months)
Used skills
Assisted in various customer service roles, focusing on effective communication and support.
Major achievementProvided support in a volunteer capacity, enhancing customer interaction.
Education experience
English and Japanese Language Certificates
Fce certificate | Technological career
Fce certificate | Technological career
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