Systems engineer with an emphasis on data network management, experience in the leadership of DEVOPS projects specialized in the implementation, configuration and management of products using agile methodologies such as scrum.
Continuous integration and configuration management through different tools such as Jenkins, Git, Docker, MySQL, Backbase, Kubernetes, process automation, unit tests.
Major achievementDevelopment and implementation of the web management portal for the Caja Social bank and mobile apps for the iOS and Android operating systems.
Resolution of tickets (Incidents, requirements and problems) for User Management, assignment of roles and profiles for groups and routes. Control of client's SLA's.
Major achievementAdministration and management of security and users, control of SLA compliance with customer requirements.
ITIL standard, management and control of TÍVOLI alerts, management of ticketing platforms, control of statistics, tracking of changes, initiation of entities and requirements.
Major achievementSupport the operation and guarantee the timeUp of 20 clients in Colombia.