Luisa Fernanda Cifuentes Grajales
Customer Service Agent
Professional profile
Profesional en comunicación social con 5 años de experiencia. Cuento con un sólido conocimiento en la atención y ejecución de procesos administrativos relacionados con el servicio al cliente y el diseño de estrategias de comunicación interna-externa.
Work experience
Social Communicator
risk control team sas | June 2022 - July 2022 (1 month)
Used skills
Writing and editing communication materials and texts for training. Prepare presentations and reports. Provide administrative support to internal programs and teams.
Customer Service Agent
enertotal esp | March 2021 - May 2022 (1 year 2 months)
Used skills
Provide attention to calls and WhatsApp messages from users who communicate through the company line. Preparation and filing of PQRS communications. Processing user requests about the service provided by the company, as energy marketer. Manage emergency situations reported by users to network operators.
Education experience
Strategic Communication
Universidad del valle | Undergraduate
Universidad del valle | Undergraduate
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