Carlos Jaramillo
Tech Support Representative Directv Argentina
Professional profile
Experienced in Informatics, Systems, IT and Customer Service Representative with knowledge of internal process regarding to Call Centers, final user, metrics, specifications, and standards.Committed to working professionally and diligently.
Work experience
-Customer call in informing that needs a guidance for reestablish the signal of DTV, damage of DTV equipment (antenna, remote controls, modem or cables),
Major achievementCSR attention
Companies reach us via email, chat, calls or in a platform called: SERVICE DESK. (Tickets, Work Orders, Requirements, Incidents)regarding to process on Web Servers, issue
Major achievementIT analyst
*Tech Support in site with final customer (Home or companies) *Ensembling Desktop Computers *Ensembling Desktop Gamers Computers {** *}*Installing hardware and software on Desktop computers and Laptops.
Major achievementInstaller
Education experience
Sena - escolme university | Technician
