Claudio Contecha
Team Leader - Draftkings
Professional profile
Responsible and dedicated professional with strong leadership and communication skills . Proven ability to manage teams and interact with clients . Experience in sales , BPO , bar management , and customer service
Work experience
Team Leader (English) – Draftkings
ttec colombia | April 2025 - April 2026 (1 año)
Used skills
Managed team operations, performance, and customer satisfaction.
Major achievementLed customer service teams for DraftKings, ensuring service excellence.
Agent (English) – Draftkings
ttec colombia | December 2024 - April 2025 (4 meses)
Used skills
Handled customer queries and supported product users.
Major achievementProvided customer support for DraftKings in English.
Team Leader – Supervisor (English) – Cox Communications & Cashapp
sitel – foundever colombia | July 2019 - September 2024 (5 años 2 meses)
Used skills
Supervised agents, managed KPIs, and ensured high-quality customer experience.
Major achievementLed teams for Cox Communications and CashApp, focusing on performance and customer satisfaction.
Education experience
b a in Modern Languages
Ean university | Profesional
Ean university | Profesional
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