Ensured positive customer service, supported account recovery, user verification, and policy compliance. Analyzed user stats for content improvement.

Provided social media advisory for Facebook USA, resolving user inquiries and technical issues, reviewing digital content payments, and offering insights to improve content performance.

Created and managed content calendars and audiovisual assets for social media. Executed targeted email and paid ad campaigns. Conducted KPI analysis and monitored social channels, responding to inquiries and managing community interaction.

Content creation using CapCut, Premiere Pro, Illustrator, and Procreate. Developed content calendars, managed audiovisual assets, and executed paid ad campaigns on Meta, LinkedIn, TikTok, and Google Ads.

Created strategic content for diverse audiences. Delivered insights to optimize campaign performance and engagement across multiple platforms.

Developed bilingual content calendars and media plans. Boosted engagement on Facebook, Instagram, TikTok, and LinkedIn. Analyzed platform metrics to optimize campaigns.