Functions: • Create and manage the relationship with the client, acting as the main point of contact between the client and the team. • Implement the risk management of each project (identify, monitor, take action) • Optimize the processes of the operation so that the execution times of each project are reduced.

• I led the development of a new time registration system that reduced work times by 50%, which brought a 35% saving in costs for hiring external resources. • I created a cost dashboard in Power BI, which allowed the visualization of 73% of the projects.

Functions: • Provide support to end users, being the point of contact for critical requests for their organizations. • Implement the assignment and distribution of collaborators in charge, for the different activities requested by the client.

Achievements: • I developed the process of bag of hours projects, which achieved that 73% of clients acquired services of different categories for both support and projects during the fourth quarter of 2019, thanks to my skills in communication with clients. customers. fits me

Functions: • Implement monitoring and control of the Office 365 platform, which allowed having controlled incident control. • Create user email backup, along with retention policies, which allowed having a backup for legal matters.

Achievements: • I built operating manuals for the office 365 platform, which facilitated the management of end-user functionalities by 80%. • Implement directory synchronization with Office 365, which allowed 90% control of users, groups from the active directory. T