Management of a team of funding advisors, advisor development, Construction of sales strategies, standards, procedures and QA tools, coordination and follow up of specific and personalized action plans and strategies to achieve KPI objectives, follow up and hold accountable each advisor, define coordinated actions and follow up the outcome of those actions on daily, weekly and monthly basis. Prepare and send weekly business reviews to the CEO

Management of a team of coaches, Coaches development, Coaches deliverables management, construction, coordination and follow up of specific and personalized action plans and strategies to achieve KPI objectives, oversee and coordinate support areas of training QA and workforce to have insights, define coordinated actions and follow up the outcome of those actions on daily and weekly basis. Daily client requirements addressment, prepare and se

Daily distribution and constant management of the team to cover effectively the Email, Chat and phone channels, interaction monitoring, weekly QA reporting and weekly coaching sessions for each agent, customer escalation management, construction, coordination and follow up of action plans and strategies to achieve KPI objectives and their relevant data findings reports. Prepare and present WBR to the client, Monthly QA calibrations with the c