Participation in the PQRS Reengineering Project, carrying out DATA analysis, improvements in the PQRS service process, obtaining scaling applications, response time optimization, Macro idealization to avoid crafts in the management carried out by PQRS analysts, balance from the filing with the objective of allowing an equitable assignment to the solving team and management of Self-management Certifications.

In charge of closing products and their financial adjustments, sending statements, certifications, responses and filing requests in general, as well as management for unrecognized credit card purchases.