Steven Alba
Bilingual Costumer Service And Sales Agent
Professional profile
Experienced Virtual Assistant with 5+ years supporting top companies like United Healthcare, Optum, and Asurion. Skilled in billing, scheduling, problem resolution, and customer service
Work experience
I specialize in insurance and protection services, managing claims processing, billing information, benefit explanations, and cross-selling.
Major achievementAmong the top sales agents in my group and the highest NPS.
Managed client benefits information for medical and pharmacy services, handled medical and pharmacy billing, scheduled appointments, and sourced financial assistance programs.
Major achievementAchieving a top agent performance and getting a promotion to Phone coach.
Managed client benefits information for medical and pharmacy services, handled medical and pharmacy billing, scheduled appointments, and contacted doctors.
Major achievementAchieving a top agent status with zero detractors for over six months.
Education experience
National university of colombia | Undergraduate
