Greidy Caceres Puentes
Auxiliar Operativo
Professional profile
Technologist in Telecommunications with 3 years of experience in technical support , user service , and incident resolution in networks and telecommunications services . Skilled in equipment configuration , service administration , inventory , and billing . Committed , proactive , and a fast learner
Work experience
Supported logistics, technical, and operational tasks, ensuring efficient service and inventory management.
Major achievementAssisted in operational and logistics tasks, supporting technical teams and managing service processes.
Handled changes of equipment, inventory, service cuts, withdrawals, and speed upgrades. Used network management tools for efficient logistics and support.
Major achievementProvided technical support and customer service, managed equipment configuration and diagnostics, monitored services, and supported field technicians. Managed inventory and network operations using MikroTik and Smart OLT.
Supported users, resolved technical issues, managed equipment and services, and contributed to logistics and inventory processes.
Major achievementProvided user support, incident resolution, and equipment administration in telecommunications. Assisted with service management and logistics processes.
Education experience
Institucion educativa campo hermoso bucaramanga | Bachiller
