Geral Delgado C
Customer Support Analyst
Professional profile
Bilingual Operations and Administrative Support Specialist with 5+ years in BPO environments supporting U.S.-based clients . Skilled in data validation , documentation review , CRM management , refunds , and cross-functional coordination
Work experience
Analyzed customer needs, retained accounts, documented interactions in CRM, and achieved retention and quality KPIs.
Major achievementManaged retention cases, analyzed account history, applied negotiation strategies, identified cross-selling opportunities, and met KPIs.
Handled order management, data entry, documentation verification, administrative follow-up, and customer communication via phone and email.
Major achievementProcessed and tracked customer orders, verified documentation, provided administrative follow-up, and communicated with customers for case resolution.
Handled customer cases using CRM, ensured compliance, analyzed accounts, coordinated resolutions, processed refunds and adjustments, and maintained documentation accuracy.
Major achievementManaged high-volume customer cases, reviewed documentation, validated eligibility, coordinated with teams, processed refunds, and maintained quality performance.
Education experience
| Profesional
