Prepared monthly reports analyzing key performance indicators (KPIs), including coverage ratios and customer satisfaction rates, and medical measurements such as blood pressure and blood glucose levels to assess the performance of an online platform. He used SQL databases to collect and analyze user information, such as medical records, and created dashboard visualizations with PowerBi and Excel for administrative purposes.

15% reduction in registration errors and debugging of master data.

Design the technical proposal ensuring that it meets the needs of the client ∠ Develop reports on cost control, service efficiency and billing follow-up in collaboration with the engineering and service departments. ∠ In order to improve the processes and services in the company's operational area, identify, analyze and interpret the trends obtained from the company's databases. ∠ Assist field coordinators in cleaning and updating

Increase in the resolution of complaints and claims by 20%.