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Jhonnatan David Guerrero Herrera

Complementary Business Assistant
Skills
(Self-evaluation)
Spanish 100%
Customer service 100%
Digital sales 100%
Office tool 100%
Ease of learning 100%
Ecommerce 100%
Languages
Spanish:
  • Escrevendo
    70%
  • Leitura
    70%
  • Fala
    70%
Professional profile

Complementary business assistant with experience in customer service guiding sales through digital and traditional channels, capable of handling difficult situations with clients. Management of digital tools and great adaptability.

Work experience

Complementary Business Assistant
grupo exito | January 2022 - Present (4 years 10 months)
Used skills

Dispatch and organize Éxito.com orders made by frequent customers for their correct shipment and to their satisfaction, likewise maintaining a correct indicator of the NPS of the entire Éxito.com platform and the entire section. Use of technological tools such as picking apps and databases for an excellent customer-Business relationship.

Major achievement

Preparation of frequent sales using commercial strategies that managed to increase the level of customer satisfaction and the perspective of the company.

Entrepreneur
jhoda | January 2021 - Present (5 years 10 months)
Used skills

Administration of sales platforms oriented in digital courses (Intangibles). Devising digital marketing strategies, creative development and editing. Market study for the execution of advertising to potential clients oriented to segmented niches.

Major achievement

Orientation to client ideas to translate knowledge into digital audiovisual products.

Cashier
grupo exito | January 2020 - January 2022 (2 years)
Used skills

Correctly register each product with agility and dexterity, meeting minimum waiting times for the customer, developing skills to easily deal with problems that can be generated in payment booths.

Major achievement

Strategy to improve registration time and indicators on the number of clients served.

Education experience
Business Administration
Institución educativa politécnico municipal | High School
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