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Juan Cuartas

Customer Service Specialist
Skills
(Self-evaluation)
Languages
Ingles:
  • Habla
    88%
  • Lectura
    88%
  • Escritura
    88%
Español:
  • Escritura
    100%
  • Lectura
    100%
  • Habla
    100%
Professional profile

Technical Support Engineer with experience supporting web applications , troubleshooting API and integration issues , analyzing logs , and resolving incidents . Skilled in Python , FastAPI , SQL , and data analysis . C1 English . Interested in technical operations , automation , and backend systems

Work experience

Automation Analyst & Developer
freelance | October 2025 - March 2026 (5 meses)
Used skills

Investigated integration issues using logs and API testing. Implemented Python/Pandas scripts to process 25,000+ records weekly. Deployed backend on Render. Automated metrics and reporting.

Major achievement

Developed and maintained FastAPI REST API for automating operational data processing. Reduced manual processing time by 80% via automation. Integrated backend with React frontend on Firebase.

Web Developer
raestructurales | November 2025 - December 2025 (1 mes)
Used skills

Managed source code with Git. Improved loading performance and cross-browser compatibility.

Major achievement

Designed and developed corporate website using React and Vite. Resolved frontend issues and optimized performance.

Web Developer
brocahealth | January 2023 - January 2024 (1 año)
Used skills

Collaborated with developers to reproduce bugs and validate fixes. Investigated data inconsistencies and application behavior. Communicated technical solutions to users and team.

Major achievement

Provided technical support for users of a bilingual web app. Investigated authentication and application issues. Supported deployments using Git and Firebase.

Education experience
Software Development Technician
Cesde | Técnico/Tecnólogo
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