Jonathan Ferrer Lastra
operations manager
Professional profile
Results-driven Operations Manager with over 13 years of experience in the BPO industry, including 4+ years dedicated to optimizing processes and enhancing operational efficiency. Highly strategic in approach, skilled at aligning operational goals with organizational objectives to drive growth and innovation. Knowledgeable in financial management, including budget preparation and variance analysis, A strong leader focused on team development
Work experience
Oversaw delivery operations, implemented process improvements, set team targets, managed budgets, and provided leadership in talent acquisition and customer relationship management.
Major achievementLed delivery operations, focusing on process optimization, efficiency, and strategic leadership. Enhanced customer service and team performance.
Monitored and improved English proficiency, created reports, and analyzed results.
Major achievementReinforced and audited English proficiency, created reports, and developed language improvement programs.
Optimized delivery processes, set performance targets, managed budgets, led recruitment, analyzed customer data, and ensured financial accuracy. Provided leadership and improved service quality.
Major achievementStreamlined operations, implemented business strategies, improved customer relationships, and delivered projects on-time and within budget.
Education experience
Majorel academy | Técnico/Tecnólogo
