David Andres Herrera Morales
Tecnico De Soporte On Site Nivel Ii
Professional profile
Especialista en soporte IT con una habilidad probada para integrar y optimizar procesos mediante la gestion de indicadores , ANS , KPIs y buenas practicas ITIL V4 Foundation . Mi liderazgo efectivo y enfoque estrategico contribuyen directamente a la mejora continua y al exito del equipo y la organizacion . Experiencia Servicio Nacional de Aprendizaje ( SENA ) Consultor TIC febrero de 2023 - Present ( 10 meses ) Bogota , Distrito Capital , Colombi
Work experience
• Management of confidential information • Administration of remote users from Remote Desktop • Remote support from Remote Desktop tools (Anydesk, Teamviewer, Aranda, Microsoft Teams) • Help desk management from Smax, Jira, Aranda tool • Support for face-to-face banking and remote • Knowledge of ITIL
Functions and achievements • Administration of telecommunications networks • Management of confidential information • Administration of remote users from Remote Desktop • Remote support from Remote Desktop tools (Anydesk, Teamviewer) • Management of help desk from Helix tool • Knowledge of ITIL
Level II service desk agent
Education experience
Espanol (nativo)
