Yohel Gattaz
Call Center Director
Professional profile
Results-driven BPO professional with nearly a decade of experience . Proven leader adept at exceeding productivity targets , fostering loyalty , and delivering exceptional client care . Known for adaptable problem-solving , resilience , and commitment to maintaining respectful and cohesive teams
Work experience
Directed call center operations, optimized processes, ensured client satisfaction, and led training and development initiatives.
Major achievementLeadership in call center operations, client care, team management, and quality assurance.
Oversaw client success strategies, improved onboarding processes, and enhanced client satisfaction through data analysis and project management.
Major achievementManaged client onboarding, performance evaluation, and strategic planning.
Managed daily operations, ensured high-quality service, resolved conflicts, and optimized team performance.
Major achievementLed call center teams, implemented quality assurance, and resolved conflicts.
Education experience
