Identified and evaluated software project requirements, managed first and second level requests, delivered technical support across multiple countries, and ensured high-quality service delivery.

Delivered ERP (Oracle Fusion Cloud) technical support, managed ServiceNow tickets, improved SLA compliance, and enhanced customer satisfaction through efficient technical solutions.

Led cloud solution design, managed software lifecycle, performed audits, developed SaaS and identity management solutions, and collaborated with cross-functional teams.

Designed and implemented cloud-based solutions, participated in code reviews for web apps (HTML5, CSS3, JavaScript, React, Angular), and enhanced system security and performance.

Oversaw documentation, software testing, validation, and reporting; developed SOPs and improvement plans, and facilitated knowledge sharing.

Managed software project planning, created test plans, improved team collaboration, and implemented Agile methodologies for faster delivery.