Jose David Serrano Vela
Withholding Advisor
Professional profile
Work experience
Asesor De Retenciones
webhelp | August 2022 - April 2023 (8 months)
Used skills
Claro mobile and home retention advisor
Major achievement• Retention of customers of course Mobile and Home second ring. • Basic customer service. • First ring support and cross-selling • PQRS
Back Office
konecta | November 2021 - July 2022 (8 months)
Used skills
back office customer service
Major achievement• Manage all kinds of PQRS via mail-ticket on different topics such as logistics, shipments, changes, returns, shipping rates, website suggestions, etc. • Comply with the response time customer (24 hours) • Manage a minimum of interactions per hour in order to
Education experience
Business Administration
Area andina | Technological career
Area andina | Technological career
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