Computer Equipment Maintenance Technician, with outstanding skills in leading work teams, project management, inventory management, and proficiency in Microsoft Office, with the ability to perform preventive maintenance on hardware and software, and installation.
Project management Area coordination Active Directory Administration Gsuit Administration (Google Workspace) Fortigate End user service GLPI management tool
Computer equipment maintenance Equipment upgrade Equipment configuration (mobile – PC – laptop) OS and applications installation Structured cabling Installation of new equipment
Access Management MDM Administration (Mobile device Management) End user service Management of management tools (CA service desk manager, AGP Colombia) Administration Active Directory Exchange Management AirWatch MDM Agent Installation
Major achievementKnowledge of active directory management MDM administration AirWatch MDM Agent configuration Customer service SLA support