Industrial engineer with experience in project management under the PMI and SCRUM framework using traditional or agile methodologies. Knowledge of concepts in programming languages such as HTML5 and SQL. I am proactive, dynamic, agile and resourceful.
Carry out functional origin tests by performing UX validations on mobile devices (manual), reporting incidents to development through the Jira, Trello, Clickup, Slack system. Preparation of documentation related to the traceability of tests such as bugtracker, UAT, test case design.
Major achievement- Implementation of incidents through the use of traceability matrices to guarantee the quality of deliveries - Timely reporting of bugs - Standardization of the documentary process of tests
Carry out the process of searching for clients, segmenting the market in order to correctly offer services and products, also coordinating the installation process of (CCTV), GSM alarm, structured cabling, network points, computer maintenance, thus maintaining quality. of the services offered.
Major achievement- Create an Oracle database to centralize customer information - Management of design and development of applications for a variety of customers - Perform manual functional tests on applications created during projects
Verify the operations of web payments, interbank transactions, payments through the cooperative's internal portal, ensure that the transactions carried out do not present any rejection, execute the validations of each of the processes, responsible for the activities that are carried out in time and form in order for the company to meet the needs of each of the internal and external clients in a timely manner.
Major achievement- Creation of a traceability matrix for transactions and payments - Management of system incidents with the company's support area - Management and control of rejections by the client with respect to the CRM