Wiil Gonzalez
Marketing coordinator
Professional profile
Hotel Management Technologist with 5 years of experience in coordinating and supervising work teams in Customer Service. Skills in management, monitoring of indicators, supplier management, communication, organization and focus on goals and objectives. Intermediate use of Office and project management tools. Extensive experience in administrative areas and customer service
Work experience
Support in reservation processes, cold sales, social network management and PQRS solution.
Major achievementSupport in guest check-in and check-out, reservations from different electronic channels, sales, social media management, PQRS solution and survey tabulation.
Daily interaction with customers, incorporation and training of new employees, implementation of customer loyalty program.
Major achievementSupervision and training of customer service team, establishment of customer satisfaction objectives, accounting and processing of financial transactions, preparation of reports and management of cashiers and banks nationwide.
Education experience
Servicio nacional de aprendizaje | Technician
