He led the operational cycle of chargebacks and transactional dispute resolution, managed compensation and operational reconciliation of electronic payments, and proposed improvements in PQRS processes.

It increased the efficiency of fund recovery through rigorous document management, closing disputes without franchise intervention in 100% of cases.

He validated national and international transactions, led the optimization of operational processes with Simetrik, and managed disputes with root cause analysis.

Reduced response times in dispute resolution and complaints from 5 to 3 days through standardization of controls and improvement in the use of conciliation tools.

He managed pre-legal documentation and promissory notes and supported improvements in strategic collection processes.

It strengthened document control and increased efficiency in collection processes.