Create action plans to impact the KPI’s of the operations positively. Use CRM’s to answer inbound tickets from customers. Manage spreadsheets to review the processes of deliveries.

Coordinate the process of deliveries monitoring couriers.

Analyze raw data to organize it and provide visibility through dashboards to the operations. Create action plans after finding the root cause of harmful behaviors.

Audit interactions taken from the first line of support based on a rubric.

Understand the processes of handling different tools (CRM) to keep up the interaction on a timely basis.

Provide real-time support to the customers of a telecommunications campaign.