Business administrator graduated from the Universidad del Quindío in 2019 with work experience in different companies and business models. With adaptability to change and work under pressure.
Offer portability from all mobile operators to Tigo Móvil, make changes and/or activations of users from Prepaid to Postpaid Tigo, follow up on sales to ensure activations and compliance with the company's quality policies.
Major achievementCommissions for good results in the month. Stand out for kindness, camaraderie and the excellent ratings of the evaluations carried out by the quality area to my effective and ineffective calls.
I was in two positions, in the first I was an advisor via chat for AT&T Móvil customers, attending to their requirements and selling new lines. Then I was in the Social Media area, guiding customers via social networks or being the first public answer on the official AT&T social networks, avoiding context or grammatical errors to connect with the customer and make them feel heard.
Major achievementBonuses for good performance and outstanding metrics. Prizes for power weeks or power day in groups and individuals.