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Jhonatan Calderon Sabogal

Call Center Advisor
Skills
(Self-evaluation)
Writing skills 90%
Attention to users 90%
Job well-being 90%
Negotiation skills 85%
Logical analysis 85%
Training 85%
Verbal ability 85%
Social networks 80%
Commercial aggressiveness 80%
Business skills 80%
Digitizer 80%
Adaptability & empathy 80%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Business administrator graduated from the Universidad del Quindío in 2019 with work experience in different companies and business models. With adaptability to change and work under pressure.

Work experience

Call Center Advisor
adecco colombia | September 2021 - February 2022 (5 months)

Offer portability from all mobile operators to Tigo Móvil, make changes and/or activations of users from Prepaid to Postpaid Tigo, follow up on sales to ensure activations and compliance with the company's quality policies.

Major achievement

Commissions for good results in the month. Stand out for kindness, camaraderie and the excellent ratings of the evaluations carried out by the quality area to my effective and ineffective calls.

Customer Service
accedo | December 2020 - August 2021 (8 months)

I was in two positions, in the first I was an advisor via chat for AT&T Móvil customers, attending to their requirements and selling new lines. Then I was in the Social Media area, guiding customers via social networks or being the first public answer on the official AT&T social networks, avoiding context or grammatical errors to connect with the customer and make them feel heard.

Major achievement

Bonuses for good performance and outstanding metrics. Prizes for power weeks or power day in groups and individuals.

Education experience
Business Administration
Casd | High School
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