María Fernanda Pino Mateus
Customer Support Representative
Professional profile
Proactive , responsible and committed person with excellent interpersonal skills . Dedicated to work with enthusiasm , kindness and a high sense of responsibility . Experience in customer service and administrative support
Work experience
Terminate agreements, follow up on termination process by emails and phone calls. Focused on customer satisfaction and clear communication.
Major achievementHandled agreement terminations and follow-up via email and phone. Demonstrated assertive communication and strong customer service skills.
Customer service and sales closure for retention campaign. Bilingual (English-Spanish) support.
Major achievementProvided bilingual customer service and closed sales in a retention campaign. Used advanced English and assertive communication.
Closing and monitoring of intangible sales, customer service in bilingual campaign.
Major achievementClosed and monitored intangible sales, provided bilingual customer service. Strong communication and sales skills.
Education experience
Centro inca | Técnico/Tecnólogo
