Jorge Rodríguez
Senior Team Lead
Professional profile
Data-focused professional with 6+ years of experience in operations , analytics , and business , skilled in Python , SQL , ETL/ELT , CI/CD , and building automated data pipelines and analytics solutions for decision-ready information
Work experience
Led operational performance for a team scaling from 27 to ~100 FTE. Built tracking systems, improved KPIs, and provided data-driven insights for leadership and clients.
Major achievementOwned operational performance, exceeded glidepath by 105% for 3 months, increased QA by 12% in 8 weeks, reduced absenteeism by 2%, developed SOPs and actionable insights.
Led a 15-FTE team, tracked sales and service metrics, and supported data-driven recognition and coaching.
Major achievementMaintained Top 3 performance in Sales and Customer Service, built Google Sheets tracking for sales and coaching.
Handled customer service and sales for mobile devices and services, showing strong performance and rapid promotion.
Major achievementManaged customer service and cross-selling, promoted to Supervisor after two months.
Education experience
Corporacion universitaria iberoamericana | Profesional
