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Lisa María Montoya Gómez

Operations Supervisor
Skills
(Self-evaluation)
Assertive communication 100%
Serv. to the client 100%
Verbal expression 100%
Commercial techniques 90%
Commercial strategy 90%
Excel intermediate 90%
Languages
English:
  • Leitura
    70%
Professional profile

Thanks to my work experience, I have knowledge in personnel supervision, directing and controlling tasks carried out by customer service advisors and work teams in general, designing and implementing improvement plans.

Work experience

Operations Supervisor
onelink | May 2021 - October 2021 (5 months)
Used skills

Ensure compliance with the goals set by the agents under my charge, control and monitoring for the improvement of management indicators.

Supervisor
konecta | July 2014 - December 2020 (6 years 5 months)
Used skills

Accompany and direct a group of customer care and service agents, to achieve the goals set by the operation, design strategies to improve kpis, monitor interactions, remote or live, both chat and telephone

Education experience
Business Administration
Itm instituto tecnológico metropolitano | Undergraduate
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