Nohora Yamile Garcia Murcia
Operational Analyst
Professional profile
Administrative technician with more than four years of experience in optimization of administrative processes and customer service, specialized in the management of PQRS and resolution of incidents
Work experience
Operational Analyst
ingles, rafael uribe | January 2024 - Present (2 years 10 months)
Used skills
Expert in PYF products, SARLAFT regulations and CRM and Salesforce platforms, providing an efficient service tailored to the client's needs.
Major achievementSpecialist in quotation, policy issuance and reimbursement management.
Customer Service Assistant
ingles, rafael uribe | January 2024 - Present (2 years 10 months)
Used skills
Coordination of operational flows, guaranteeing timely responses and effective solutions.
Major achievementSpecialist in PQR administration and optimization of customer service processes.
Contact Center Assistant
ingles, rafael uribe | January 2023 - December 2023 (11 months)
Used skills
Proactive focus on continuous improvement through KPI analysis and suggestions to optimize service.
Major achievementSpecialist in personalized attention and effective resolution of queries.
Education experience
Database Administrator
Fundacion carlos slim | Bootcamp
Fundacion carlos slim | Bootcamp
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