• Level of support in charge of resolution of cases escalated by level II technicians. Diagnosis and monitoring of telecommunications problems. General support to the operations area and project implementation. Administration and Support in unified communications system, in telephony and videoconferencing: Cisco Unified Call Manager, Cisco Unity Connection, Cisco Webex Control Hub: Webex Teams tools, Meetings, Event. Deploy Cisco technology solutions

• Implementation of projects. • Responsible for solving incidents and requests for the different platforms scaled by Level I / II engineers or technicians. • Continuous improvement on the different platforms. • Preparation of technical documents for project delivery. • Compilation of information in case of escalation to suppliers. • General support to the Operations area. • Provide support on solutions implemented on demand or in clients with a support contract.