Ensure compliance with the SLA of the work orders dispatched to the field. Define the work orders, the route and the personnel to which they will be assigned. Operational follow-up of the faults created. Compliance with dispatch indicators. Analysis of all faults created to verify that the description contains the necessary information to be dispatched. Daily productivity report. Operational monitoring report.

Management of PQRS of the RAPPI platform through the different digital channels. Allocation of compensation and returns.

Zoning, inventory management, courier exit coordination, database management, closure of news and complaints, digitization in SISPOSTAL, national dispatches, delivery tracking Customer service and control of dispatches and returns, preparation of reports for analysts .