Lizeth Ruiz Jiménez
Level 1 Analyst
Professional profile
Management of the Office package, Enterprise Architect, Office 365 tool administration, Testitool, UML, information analysis and processing, reporting, knowledge of SQL database query, hardware - software maintenance
Work experience
Manage service requests or incidents in the Dexon tool, manage Microsoft Office 365 tool, comply with ANS and participation in IT processes and contribute to the achievement of goals
Major achievementANS contribution, solve user problems, performance award, successful activities, IT process improvement
Customer service, attention and solution to incidents, knowledge in hardware and software maintenance, information analysis and processing, inventory, constant communication with the user.
Major achievementBonus Award, Good Customer Relationship, Incident Analysis, Tracking and Resolution, Worker of the Month three times in a row
Attention to telephone or face-to-face contact, keeping a daily record, locating holders, negotiating past due portfolio, verifying compliance with agreements and compliance with indicators.
Major achievementI walk through all payment for compliance, increase in the portfolio in the last quarter of 2013, in the time I was there, the goals were met.
Education experience
Corporación universitaria minuto de dios | Undergraduate
