William Páez
It Specialist – Sharepoint Analyst
Professional profile
Detail-oriented IT Specialist with 6 years of onsite and remote support experience . Skilled in troubleshooting , cloud services ( Google Cloud , AWS , Azure ) , virtualization , firewalls , and MDM . Strong knowledge of HTML , CSS , JavaScript , and server management
Work experience
Managed SharePoint permissions, site configs, updates, and security. Developed custom solutions with SPFx, PowerApps, Power Automate. Maintained IT systems, servers, and provided technical support.
Major achievementSharePoint admin, custom solutions, workflow automation, system admin, technical support, troubleshooting, data security.
Led and coordinated IT team, delegated tasks, ensured project deadlines, developed and implemented IT strategies to align with business goals.
Major achievementTeam management, IT strategy, project coordination, technology infrastructure.
Provided remote support for retail stores, managed Active Directory, POS, internal infrastructure, troubleshooting for Apple, Windows, Linux, ticket management, VPN troubleshooting.
Major achievementRemote support, Active Directory, POS, troubleshooting Apple/Windows/Linux, ticket management, VPN.
Education experience
Sena | Técnico/Tecnólogo
