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Angélica Gómez Estrada

Community Associate
Skills
(Self-evaluation)
Languages
Professional profile

Administrative Assistant with experience in accounting , operational , and commercial management . I have solid knowledge of office tools and accounting software , fluent in English , with extensive experience in customer service and event coordination

Work experience

Community Associate
wework colombia | June 2024 - October 2024 (4 meses)
Used skills

Managed member engagement, organized events, and supervised building operations.

Major achievement

Created and maintained a collaborative environment, promoting community culture.

Senior Customer Service Representative
optum | September 2021 - May 2024 (2 años 8 meses)
Used skills

Provided customer service, resolved queries, and managed claims effectively.

Major achievement

Conducted training sessions that increased team effectiveness.

Mentor & Customer Service Representative
sitel | March 2020 - August 2021 (1 año 5 meses)
Used skills

Resolved technical issues, conducted coaching, and managed complex incidents.

Major achievement

Provided first-level technical support and improved customer satisfaction.

Education experience
English c1
Smart academy | Sin estudios
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