Estiward Ardila Sanchez
Gerente De Operaciones Jr.
Professional profile
Results-oriented Operations and Sales Manager with over 14 years of experience in the BPO , telecommunications , insurance , and technology sectors . Proven track record in leading high-performance teams and optimizing commercial operations
Work experience
Operations Manager Jr
marktel s.l | April 2024 - January 2025 (9 meses)
Used skills
Crafted detailed customer service scripts and implemented calls monitoring for sales agents.
Major achievementAchieved highest customer satisfaction rating for Q3 20024.
Operations Manager
airtech communications sas | November 2017 - January 2024 (6 años 2 meses)
Used skills
Supervised customer service, collections, and sales operations for major clients.
Major achievementImproved NPS from 52% to 85% through service optimization.
Branch Sales Manager
technology world sas | February 2016 - October 2017 (1 año 8 meses)
Used skills
Managed B2B and B2C sales operations for major tech brands.
Major achievementIncreased revenue by 73% and launched the digital marketing department.
Education experience
Business Administration
Pontificia universidad javeriana | Profesional
Pontificia universidad javeriana | Profesional
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