Juan David Muñoz
Support analyst
Professional profile
configuration of routers, switches, servers and firewalls, installation of Windows and Linux operating systems, pentesting and ethical hacking, hardware and software support for both desktop and laptop computers, biometric configuration
Work experience
change the computer equipment of the offices and carry out the installation of specific programs for clients according to their charges and correct the errors that appeared on the fly
Major achievementmake the team change to VIP users with sensitive information
communicate with the end customer and recover the equipment from the migration that had been carried out months before
Major achievementrecovery of 15 laptops in 1 day
installation of Windows operating systems, telephone plants in VMware, office automation applications, printers, biometrics and CCTV
Major achievementconfiguration of telephone plants, servers and active routers
Education experience
Politécnico grancolombiano | Undergraduate
