Chemical and Petroleum Engineer, with technical knowledge in engineering. I have experience in customer service by phone, technical chat support, operative check of wireless tools with specialist software for gas & oil industry.
Assist customers located in all world with quick and efficient technical service for their Apple devices, like assistance when the customer has issues with an application, the hardware of the device, lost or stolen Apple Products, repairs, schedule appointments, internal transfers, between others.
Provision of a bilingual customer service for the resolution of problems of Amazon customers located mainly in the United States such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.
Major achievementProvision of a bilingual customer service for the resolution of problems of Amazon customers located mainly in the United States such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.
- Comprehensive quality control check and calibration of electrical records tools with the use of specialized software. - Preparation and maintenance for the dispatch of tools in the wireline area, and fluid sample bottles in the Testing area. - Categorization of the chemical substances used in these areas, according to the Globally Harmonized System. - Design of a methodology for the stability measurement with the Turbiscan of oil-based drilling fluids.
Major achievementOptimized the calibration process of an electrical records tool, incorporating an electronic isolation methodology that reduced risks, reduced costs and optimized times.