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Laura Lucia Herrera Gonzalez

Professional Rpa Processes
Skills
(Self-evaluation)
Leadership 80%
Decision making 80%
Customer service 80%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Professional profile

Work experience

cosmonova | February 2019 - Present (7 years 9 months)
Used skills

Planning, development and monitoring of interior design projects with the design department for business lines: residential, commercial and corporate. Development and improvement of organizational processes for measuring KPI's Management administration of the financial area and human resources Customer management, contracting and follow-up of potential clients Management of contracts and payments to suppliers

Major achievement

Administrative management of the company Management of internal and external projects from planning, management and monitoring

Professional Rpa Processes
telefonica movistar
Used skills

Design and optimization of different organization processes through RPA (Robotic Process Automation) reducing errors, avoiding operability and generating service opportunities and decisions, all based on agile methodologies (Scrum and Kanban) Demand management through Inventory management of the initiatives to robotize all areas of the company, review of needs, prioritization and allocation within the area.

Major achievement

Robotization of the company's most important processes to generate savings, process optimization, error reduction and increased productivity

Young Professional
telefonica movistar | July 2017 - September 2018 (1 year 2 months)
Used skills

Project planning, information gathering, process redesign, change management for the entire company and allies, testing and production support of the Internal Customer Transformation project through the Remedy tool for company ticket management.{ ***}Development of improvement projects through the DMAIC methodology and monitoring of them by the PMP methodology. Design of an indicator board for dissatisfied customers

Major achievement

Management of the company's internal tool transformation project with training of internal, external and allied employees Development of improvement projects and monitoring of indicators for the entire company

Education experience
Industrial Engineering
Universidad el bosque | Undergraduate
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