Planning, development and monitoring of interior design projects with the design department for business lines: residential, commercial and corporate. Development and improvement of organizational processes for measuring KPI's Management administration of the financial area and human resources Customer management, contracting and follow-up of potential clients Management of contracts and payments to suppliers
Major achievementAdministrative management of the company Management of internal and external projects from planning, management and monitoring
Design and optimization of different organization processes through RPA (Robotic Process Automation) reducing errors, avoiding operability and generating service opportunities and decisions, all based on agile methodologies (Scrum and Kanban) Demand management through Inventory management of the initiatives to robotize all areas of the company, review of needs, prioritization and allocation within the area.
Major achievementRobotization of the company's most important processes to generate savings, process optimization, error reduction and increased productivity
Project planning, information gathering, process redesign, change management for the entire company and allies, testing and production support of the Internal Customer Transformation project through the Remedy tool for company ticket management.{ ***}Development of improvement projects through the DMAIC methodology and monitoring of them by the PMP methodology. Design of an indicator board for dissatisfied customers
Major achievementManagement of the company's internal tool transformation project with training of internal, external and allied employees Development of improvement projects and monitoring of indicators for the entire company