Manuel Alejandro Padilla
Support Specialist / Kyc Analyst/ Sales Advisor, S
Professional profile
Commercial consultant and marketing agent with strong English skills , experience in hot and cold sales , prospecting , scheduling , CRM database management , and customer service via chat channels . Recognized for technical problem-solving and teamwork
Work experience
Back office, CRM database management, English calls, Office Suite, track and trace, scheduling, billing, cold calling, cross selling, and booking.
Major achievementHandled CRM databases, calls in English, cold calling, cross selling, scheduling, and billing. Managed Office Suite tools and provided assistance in logistics.
Cold call campaigns, English calls, Google and Facebook ads, customer service, closing sales, CRM management, post-sale service, sales and customer service training.
Major achievementManaged cold call campaigns in real estate, handled English calls, executed marketing campaigns, and managed CRM databases. Provided customer service and sales training.
Chat support in English and Spanish, Helpdesk, KYC analysis, address and ID verification, fraud and terrorism analysis, managed 175+ daily cases.
Major achievementProvided bilingual chat support, managed accounts payable/receivable, specialized in KYC, address and ID verification, and solved high volume of daily cases.
Education experience
Unad (universidad nacional abierta a distancia) | Profesional
