• Generation of compliance metrics for the area and dashboard design under PowerBI, to share with the operations management of the country and the region.

Support to ITIL processes from the BTCOM governance model for the processes of Incidents, Requirements, Availability, Capacity, Configuration and Assets related to the provision of information technology services for ECOPETROL SA • More than 28 control panels were implemented indicators through PowerBI and a management page was designed in SharePoint, publishing compliance with the availability of all services.

Generation and presentation of reports and management reports for all KPI's established with ECOPETROL SA • 10 statistical models were developed through Power Bi and Crystal Reports (SAP) to know maintenance trends and predict future changes in the infrastructure, with which distributions of the OnDemand resources were made in the different workstations.