Andres Baron
Regional Customer Service Assistant
Professional profile
With more than 6 years of experience in commercial and communication roles, I have developed and executed marketing strategies that have allowed the acquisition of new clients and I have created high-impact advertising content.
Work experience
Manage and analyze PQRs from national franchises and countries such as Ecuador, Peru, Panama, and Uruguay, providing effective solutions to the cases received.
Major achievementIncrease your PQR resolution rate by 15% by implementing a case prioritization system.
Develop and implement marketing strategies to acquire new clients, create engaging advertising content, and manage social media.
Major achievementAchieved a 20% increase in new customer acquisition during the last six months.
Advise and guide customers on products, ensuring a satisfactory and personalized shopping experience.
Major achievementAchieve a 90% customer satisfaction score in surveys.
Education experience
Institucion universitaria colegios de colombia “unicoc” | Undergraduate
