Yuranis Arandia

Sales and Customer Service Trainer

Professional profile

I have more than 10 years of experience in customer service and sales, working in the BPO & Contact Centers sector within which I have worked as a commercial advisor, collections advisor and customer service advisor.

Work experience

Business Consultant

brm s.a

Used skills

Commercial advisor for financial products (BANCOLOMBIA), advising qualified leads, scheduling and conducting meetings, closing sales and follow-up.

Major achievement

Commercial advice on financial products, personalized attention to qualified leads, sales closing and follow-up.

Virtual Trainer (Coach)

likeu bpo

Used skills

Trainer of large and small teams in commercial and customer service campaigns for clients such as Leonisa, Comfama, SURA, Fenalco, Smart Fit, among others.

Major achievement

Sales and customer service trainer for B2B campaigns, soft skills training, feedback, objection handling and sales closing.

Customer Experience Analyst

sempli

Used skills

Customer service analyst, virtual channel management (chat), email management, ticket escalation and tracking, technical support, handling complaints, requests, suggestions, and requests, user support and retention.

Major achievement

Management of virtual channels, technical support, handling of complaints, claims, and requests, escalation and tracking of tickets, user retention and support.

Education experience

Technical Skills in Administrative Assistant With Emphasis on English
Centro cultural colombo americano | Technician

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