Dewith Castellar
Analyst I. Senior Cdg Level
Professional profile
System technologist ; on-site support and IT service desk with work experience of more than 4 years performing functions such as customer and end-user service, computer repair and maintenance, configuration of equipment and applications and printers with office skills such as Office 365, active directory, ERP SAP, AS400, IT service management tools. As well as competencies such as Customer Service Analysis
Work experience
·Deliver a solution remotely to users with technical incidents reported by telephone or email, delivering a solution as quickly as possible to solve the needs of customers to meet the goals established by the company.
- Prepare reports on equipment, wiring, distances in existing areas in the facilities. -Performs maintenance of the Institution's telephone and data networks. (cable telephony, internet) - Install telecommunications equipment. - Inspects the operation of telephone systems and equipment or data networks.
Education experience
Servicio nacional de aprendizaje (sena)
